All property is sold AS IS, WHERE IS, with all faults, and ALL SALES ARE FINAL. Returns may only be made with written authorization of PAG, in PAG?s sole discretion. To request a return you must provide a written request fully explaining the basis for the return no later than three (3) days after your receipt of the lot. Under no circumstances will any amounts other than the winning bid amount be refunded. A restocking fee of 20% of the full invoice amount may apply. All authorized returns must be received in exactly the same condition as when originally shipped to Buyer, or they will be returned to Buyer at Buyer's cost. Any unauthorized returns will be refused. Refusal to accept merchandize delivered by PAG to the bidder constitutes an unauthorized return in direct violation of these general terms and conditions.